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How 99xo Collects and Protects Your Personal Data

When you open an account with 99xo, we collect only the data we need to run your account, process your bKash, Nagad or Rocket payments, and keep your wallet activity secure.

Account data kept securebKash, Nagad, Rocket payment data protectedYour rights, clearly explainedContact us anytime to review your data

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PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct it, or raise a concern about how we handle your information, our support team is the direct route. You can also use the same channels to request account deletion or ask about data retention periods specific to your account.

Team online

Live Chat

Open the chat widget inside your account dashboard and select the Privacy or Account topic to connect with our team directly.

Email Support

Send your data request or privacy question to our support email address listed in the account help section. We aim to acknowledge within one business day.

Account Settings

Some data preferences — such as communication settings and linked wallet details — can be updated directly from the profile section of your account.

DATA HANDLING STANDARDS

How We Keep Your Account Data Safe

Data security on 99xo is built around the same principle as our payment flow — keep it direct, keep it verifiable. SSL encryption covers every data exchange between your device and our servers, including payment confirmations from bKash, Nagad, and Rocket. We review access permissions regularly so only the team members who need your data for account operations can see it.

Encrypted Connections

Every session on 99xo — login, deposit confirmation, account update — runs over SSL encryption so your data is not readable in transit.

Cookie Controls

We use session cookies to keep you logged in and performance cookies to understand how account pages load. You can adjust cookie preferences from your browser settings at any time.

Wallet Data Handling

Your bKash, Nagad or Rocket wallet number is stored only to match incoming payments to your account. It is never shared with unrelated third parties.

Data Correction Rights

If any detail on your account — name, contact number, linked wallet — is incorrect, contact support and we will update it after verifying your identity with the OTP process.

What Data We Collect and Why We Hold It

99xo Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, contact details, and account credentials when you register. When you fund your account via bKash, Nagad, or Rocket, we record the transaction reference and wallet number to confirm the payment reached your account correctly — we do not store your full mobile

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banking PIN or password at any point. Device data, including browser type and IP address, is collected automatically to detect unusual login activity and protect your account from unauthorised access. If you contact our support team, the conversation log is retained to help resolve follow-up queries.
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We may share limited data with payment processors — specifically the mobile wallet providers you choose — solely to complete and verify your transaction. We do not sell your personal data to third parties for marketing purposes. Retention periods vary by data type: account identity records
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are held while your account remains active, and payment records are kept for as long as required by the applicable financial record-keeping obligations in your region. Eligibility to hold an account depends on your local law and the regions we are able to serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on 99xo

These are the questions we hear most often about how 99xo handles personal data. If your question is not here, our live chat team can take you through the specifics of your account.

We collect your name, email address, mobile number, and the wallet details you use — bKash, Nagad, or Rocket — to process deposits and withdrawals to your account.

Your wallet reference is shared only with the payment processor needed to complete your transaction. We do not pass it to advertisers or unrelated third parties under any circumstances.

Account identity records are held while your account is active. Payment records are retained as required by applicable financial obligations in your region. You can ask our support team for specifics.

Yes. Contact us via live chat or support email from inside your account. After we verify your identity using the standard OTP step, we will provide your data summary.

Send a deletion request through live chat or support email. We will confirm which data can be deleted immediately and which records must be retained for the required period under applicable rules.

Yes. Access to and use of this platform depends on your local law and the eligible regions we are able to serve. Check your local regulations before registering an account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 99xo Collects and Protects Your Personal Data

How to Reach Us About Your Privacy

Live Chat

Email Support

Account Settings

How We Keep Your Account Data Safe

Encrypted Connections

Cookie Controls

Wallet Data Handling

Data Correction Rights

Common Questions About Your Privacy on 99xo

01 What personal data does 99xo collect when I open an account?

02 Does 99xo share my bKash or Nagad details with anyone?

03 How long does 99xo keep my account and payment data?

04 Can I request a copy of the data 99xo holds on me?

05 How do I ask 99xo to delete my account and personal data?

06 Does availability of 99xo depend on where I am located?

Privacy Policy

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