Reference

The Terms That Govern Your 99xo Account

Every rule that binds your account sits on this one page — how you open it, how you move money in through bKash, Nagad or Rocket, and what we expect from each other afterwards.

Account rules in plain EnglishWallet terms for bKash, Nagad, RocketAccess depends on your local lawChanges posted on this page
99xo The Terms That Govern Your 99xo Account
HOW WE HANDLE IT

Records, Security and Changes You Request

Terms only mean something if the records behind them are kept properly. We store your registration details, wallet references and playing history so a dispute gets checked against facts rather than memory. Sessions are tied to a one-time code sent to your phone, and the cookie set on the login page only keeps you signed in — it does not trail you across other sites. Retention follows what local rules require. Ask us to correct anything wrong and we will tell you plainly what can be changed.

Account Data We Hold Name, mobile number, wallet references and transaction history stay on file so a withdrawal or a dispute can be traced. We do not sell that data to outside lists.
Cookie Behaviour The login cookie keeps your session open so you are not re-entering a code on every screen. Clear it and you sign in again with a fresh one-time code.
Security on Your Side One account per person, a PIN you do not share, and a one-time code on each new device. If your phone goes missing, tell support before anyone tries the wallet.
Asking for a Change You can request a correction to your registered details or ask what we hold about you. Send it from the email or number on the account so we can confirm it is you.
REACH THE DESK

Where to Ask About a Clause

Terms questions land with the same support team that handles wallet verification, so you are not passed between departments. Open live chat from the account menu on mobile or desktop, or send an email quoting your registered number and the clause you are querying. Keep it tight: the section heading, the sentence, and what you expected it to say. We answer in English and keep the thread open until the point is settled.

Team online

Live Chat

Open the chat window from your account menu on mobile or desktop. Have your registered number ready and name the section you are asking about so the agent can pull the right clause.

Email Support

Send a message with your account number and the exact wording you want checked. Attach a screenshot if a screen showed something different from what the terms say.

Account Help Desk

For wallet verification holds or blocked withdrawals, use the help desk tab in your account. It logs the case, keeps the reference number, and shows the next step you need to finish.

What You Ask Before Accepting

Most queries we get circle the same few points: who can hold an account, what happens when a wallet name does not match, and how a change to the terms reaches you. The answers below follow the wording on this page. If your situation is not covered, message the desk with your account number and we will point you to the exact clause.

Anyone old enough to gamble legally where they live, in a region we are permitted to serve. Access depends on your local law, so confirm what applies before you register.

Because withdrawal checks compare the two. If the bKash, Nagad or Rocket account sits under a different name, we hold the request until ownership is proven with documents.

No. One account per person and per mobile number. Duplicate accounts may be closed and the balance checked, because multiple accounts distort promotions and game fairness.

We post the updated wording on this page and flag it inside your account at next login. Keep using the account after that and the new version applies to you.

It depends which one. Smaller issues usually mean a warning or a reversed transaction; serious ones, such as collusion or funding from someone else's wallet, can end in suspension.

Yes, ask support in writing and we shut the account. Some records stay for the period local rules require, but no further activity runs on them once it is closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.